Golden Orchid

Ingredients

At Miss Lucy's I'm trying to be as environmentally conscious as possible with all the ingredients and packaging I use.  You can find out more on what I use to make my luscious melts below.

Wax

I use a soy wax blend made from 100% natural soy wax, it's biodegradable, vegan friendly, no animal products are used and no animal testing has been carried out in its manufacture.

Fragrance Oils

I ensure all fragrance used is vegan friendly and cruelty free. I test all new fragrances extensively to ensure the strongest scent and life of the melts.

Colouring the Wax

For colouring the melts I now exclusively use synthetic mica from suppliers who do not use animal testing.  Micas give a beautiful shimmering finish to the wax and makes beautiful melt pools in your warmer.

Sparkles

We all know I love a bit of sparkle!  But I don't want me glitter addiction to have a negative impact on the world around me.

All glitter used in my melts is

• Made from plant cellulose
• Biodegradable
• Eco-friendly
• Compostable
• Marine and waste water biodegradable
• Environmentally sourced, renewable raw ingredients to FSC® Standards
• Cruelty free
• Vegan friendly

Botanicals

Some melts include dried flowers and petals, for a little pick of extra luxury.

 

Packaging

Glassine Bags

These are the cloudy white paper bags made from a smooth and glossy paper that’s made air, water and grease resistant through a process called supercalendering.

After the paper is pressed and dried, it’s run through steel and fiber-covered cylinders that flatten the paper fibers so they’re all facing the same direction. They’re not waxed or chemically-finished during manufacturing making them fully recyclable, compostable and biodegradable.

Just pop them in your recycling bin at home when you're done with them.

Clamshells

Manufactured in the UK from high quality rPET, which is totally recyclable and contains 86% recycled plastic within the make up of the sheet. The recycled content is a mix of recycled bottle flake (water bottles) and the manufacturing waste that accumulates at the manufacturer's factory, which is ground into flake to be co extruded into the material.

These can be recycled in your home recycling bins.

Paper CLP Labels

The ultimate recyclable material, no varnish or nasties, so these recycle easily too.

Logo Labels

These are vegan and recyclable, so can be popped in your home recycling bin too.

Cute Ribbon Bows

These I encourage you to re-use in your crafts, or give to your crafty friends! Make sure to remove them before popping packaging in the recycling bin.

 

Please Note

Due to the nature of the product, both the colour and finish may vary, but don't worry, they'll always smell awesome!  I also like to change things up, so each batch I make will be different colours and sparkles.

My wax melts are available in a variety of sizes, for every budget.

Small

These are approximately 10g, giving 15-20hrs burn time, they're the perfect sample size for trying new scents.

Snap Bar

These are available as Mini Burners snap bars (50g) or cube snap bars (50-60g) the mini burner snaps are slowly replacing the cube snaps, so either could be sent went buying a snap bar.

These are perfect for scents you love as they will give 80hrs+ burn time, they're also a great size for a gift set.

Heart Bar

These beauties are 80g and ideal for your favourite scents you just can't get enough of.

 

Payments

Miss Lucy's accepts payment via

• Shopify Payments (Stripe)
• Android, Apple & Google Pay
• PayPal, including PayPal credit where applicable.
• Klarna - Buy Now, Pay Later or Pay in Instalments
• Clearpay - Buy Now, Pay Later  or Pay in Instalments
• BACS - Please ensure you enter your order number as reference when using this method.

Order Processing & Packaging.

Current order processing times are 1-3 working days.

Packaging used is recyclable and where possible re-usable.

Open Box Ordering & Combining orders.

Find out about these options here.

Mail Collection

Royal Mail collect parcels from me at 10 am every day.

If your order is processed AFTER this time it will be collected the following working day. 

UK Delivery

UK Delivery

Royal Mail 1st Class - £1.50 - Available on orders up to £5, aims to deliver nationwide within 1-3 working days*

Royal Mail Tracked 48® – £3.50 –  Aims to deliver UK-wide within 3-5 working days*

Royal Mail Tracked 24® – £4.50–  Aims to deliver UK-wide within 1-3 working days*

Free Delivery –  is available for all orders to the value of £30.00 (after any vouchers/discounts are applied) and above.

*The above delivery times are just a guideline, please be aware we cannot log a parcel as missing until 10 working days after posting.  If an order/parcel is missing or delayed in posting, we must wait the 10 working days for delivery, after this the order can be resent/refunded and a complaint placed with Royal Mail.

We are unable to resend/refund BEFORE the 10 working days have passed.

We must be notified of any missing orders within 1 month of the order being dispatched.  We cannot guarantee tracking information being available after this time, and will not be held responsible for any missing orders NOT reported within 1 month of dispatch.

International Delivery

All international orders are sent via Royal Mail and take 7-15 working days, charged at £20

Delayed or Missing Items & Orders

Please ensure your shipping address is accurate when completing your order, I cannot be held responsible for failed deliveries due to shipping address errors.

Please allow the above listed processing & delivery times before contacting us to report a missing parcel/order or request further tracking info.

If an order/parcel is missing or delayed in posting, we must wait the 10 working days for delivery, after this the order can be resent/refunded.

We are unable to resend/refund BEFORE the 10 working days have passed.

We must be notified of any missing items or orders within 1 month of the order being dispatched.  We cannot guarantee tracking information being available after this time, and will not be held responsible for any missing orders NOT reported within 1 month of dispatch.

Any missing items MUST be reported within 48hrs of delivery. We will be unable to assist you if any missing items are reported outside of this timescale.

In the unlikely event an item is missing from your order, we will endeavor to resend the items for UK orders (depending on stock availability), and any missing items from International orders will be refunded.

Frequently Asked Questions

How Can I Pay For My Order?

Payments accepted can be found here.

How Long Does Dispatch Take?

Current dispatch time can be found on the Shipping Policy page here.

What Postage Do You Offer?

Full delivery options can be found on the Shipping Policy page here.

How Long Does Delivery Take?

Full delivery options and times can be found on the Shipping Policy page here.

What Do I Do If There Is A Problem With My Order?

Please allow 10 working days from the date of dispatch before reporting a parcel missing, full info can be found on the Shipping Policy page here.

I Forgot To Enter A Discount/Sale Code Before Checking Out, Can I add It Later?

Unfortunately discounts cannot be added once the order is completed.

Can I Add To My Order After I have Checked Out?

As long as the order hasn't been completed, then yes, full info can be found in the Combining Orders blogs here. 

What Is An Open Box Order?

Open box ordering allows you to create an 'open box' that you add to over weeks or months, and when ready to 'close the box' it is shipped. It's a great way to save on postage.  Full info can be found here.

 

Have I missed a question you'd like answered?  Ping me a message here and I'll add it!

Lucy xoxo