Frequently Asked Questions

Frequently Asked Questions

How Can I Pay For My Order?

Payments accepted can be found here.

How Long Does Dispatch Take?

Current dispatch time can be found on the Shipping Policy page here.

What Postage Do You Offer?

Full delivery options can be found on the Shipping Policy page here.

How Long Does Delivery Take?

Full delivery options and times can be found on the Shipping Policy page here.

What Do I Do If There Is A Problem With My Order?

Please allow 10 working days from the date of dispatch before reporting a parcel missing, full info can be found on the Shipping Policy page here.

I Forgot To Enter A Discount/Sale Code Before Checking Out, Can I add It Later?

Unfortunately discounts cannot be added once the order is completed.

Can I Add To My Order After I have Checked Out?

As long as the order hasn't been completed, then yes, full info can be found in the Combining Orders blogs here

What Is An Open Box Order?

Open box ordering allows you to create an 'open box' that you add to over weeks or months, and when ready to 'close the box' it is shipped. It's a great way to save on postage.  Full info can be found here.

 

Have I missed a question you'd like answered?  Ping me a message here and I'll add it!

Lucy xoxo