Open Box Ordering & Combining Orders

Updated 01/06/2021

 

Open Box Ordering

 

This is offered as service to let you combine orders, and save on postage.

When you create an open box order, it is placed in a box on the shelf, you can then add to this order whenever you like, until you are ready to close it.

Opening A Box

  1. Shop the website and add items to your cart as usual.
  2. At checkout select the shipping option 'ORDER WILL NOT SHIP - Open Box - Open or Add To'
  3. Complete and pay as normal.
  4. Your order will now be on the system, stock will be allocated and put to one side for you.
  5. In all instances, you must be logged into your account and the customer details must perfectly match, e.g. same name and address.

Adding To A Box

  1. Shop the website and add items to your cart as usual.
  2. At checkout select the shipping option 'ORDER WILL NOT SHIP - Open Box - Open or Add To'
  3. Complete and pay as normal.
  4. Your order will now be on the system, stock will be allocated and put to one side for you.
  5. Every time you add to your open box, the previous order will be shown as archived/fulfilled, and the new order will show as unfulfilled.
  6. This new order automatically combines all your orders and puts them under one order number, to make order tracking easier for you and me.
  7. In all instances, you must be logged into your account and the customer details must perfectly match, e.g. same name and address.

Closing A Box

  1. Shop the website and add items to your cart as usual.
  2. At checkout select the shipping option 'Open Box - Close Box - ORDER WILL SHIP'
  3. This will automatically charge you postage (rates vary for UK and International Customers).
  4. When the order is completed, IF all orders combined total over £30 (UK free shipping threshold) your shipping will automatically be refunded.
  5. Like before, all previous orders will be combined into one, this will then be shipped as normal.
  6. In all instances, you must be logged into your account and the customer details must perfectly match, e.g. same name and address.

 

Combining Orders

This is a feature I've been wanting to add for a while, this is for those that have an active order on the system and want to add to it before it ships.

  1. If you have an active order and want to add to it, start a new order on the system.
  2. Shop and checkout as normal.  You will need to pay postage initially.
  3. As long as the initial order has not been completed, then the new orders will automatically combine on the system.
  4. The previous orders will show as 'archived' and 'unfulfilled' but a new order will be automatically created combining all active orders on the system.
  5. Once completed, any excess postage will automatically be refunded.

 

In all instances, you must be logged into your account and the customer details must perfectly match, e.g. same name and address.

This is an entirely new system, so there may be a few teething errors, and I apologise for these, I've tested thoroughly my end, and it's working well, so hopefully will make shopping easier for you all :)

If you have any feedback/comments, please let me know.

Lucy

xoxo

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