Payments

Miss Lucy’s accept payment via PayPal and all major credit cards (also via PayPal). It is not necessary to have a PayPal account to complete payment.

PayPal is the world’s largest online payment gateway and is completely free account-based system. Paypal provides the most secure, instant and convenient online payment available today. In order to protect customer security and privacy, PayPal uses the latest technology and strict protocols to keep your personal information safe. Please note, we are not provided with sensitive financial information like your credit card or bank account details.

Local Collection

If you are local to us and you would like to collect your order in person, please place your order as normal using the ‘Collection’ option, we will then email you to arrange a suitable day & time for the collection to take place.

In the unlikely event you have a problem with your order/delivery please pop us an email to misslucys85@gmail.com

Delivery, UK Orders

Delivery on orders for 6 small pots, or less is:

  • 1st Class Recorded £2.50
  • 2nd Class Recorded £2

Delivery for orders of +6 small pots and above is:

  • 1st Class Recorded £3.50
  • 2nd Class Recorded £3

Delivery on orders of £40.00 upwards is free 1st class recorded

Delivery, International Orders

Delivery is £10 for tracked delivery.

All orders over £60 qualify for FREE delivery.

Terms

These prices are for delivery within England, Scotland, Wales and Northern Ireland.

Delivery costs for other areas are higher & will be calculated at the checkout based on weight/package size.

Delivery outside of the UK is a minimum of £10.00 and may be more depending on destination.

Please ensure that there will be someone available to sign for your parcel at the delivery address you provide.

We use the Royal Mail 1st and 2nd Class Signed For service for orders within the UK, so a signature may be required on delivery.

We aim to process your order within three working days of payment being received, most orders placed before 9am will be dispatched the same day, but please allow up to 10 working days during busy times such as holidays.

Returns

In the unlikely event that you’re not totally happy with your order, we’re happy to accept returns – just make sure that you:

  • Send them to us exactly as you received them
  • Get them back to us within 30 days of receipt
  • Include your order number as proof of purchase

We’ll accept returns for any of the following reasons:

  • The pieces are of unsatisfactory quality
  • The pieces are not as described on-site

In all instances the products must be returned unused in its original packaging.

The customer is responsible for return postage costs and items must only be returned to us by post to:

24 Cross Street, Leiston, Suffolk, IP16 4DG